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PAYMENT METHODS

WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, Maestro, Diners, and Discover cards. When selecting this option at checkout, you will be directed to the secure payment site to enter your card information. Once the transaction is complete, you will receive an order confirmation email and then return to HONEYCOLOR.COM.
WHAT CAN I DO WHEN MY PAYMENT IS REFUSED?
Some cross border transactions (international purchase) are refused by the card issuer/bank for security reason. In order to make a purchase with us, you may have to call card issuer/bank to confirm the transaction and then place a new order again.
WHAT IS CVV CODE?
In checkout page, we ask for your credit card certification value (CVV) code for increased security and protection against fraud.

For MasterCard, Maestro, and Visa credit cards, you can find this 3-digit value on the back of your card. For American Express cards, this 4-digit number is found printed on the front of your card.



As required by law, we will never store your credit card CVV code anywhere and it is discarded after transmission in the checkout.
WHAT IS 3D AUTHENTICATION?
During payment checkout, you are asked to provide a password to authenticate your purchase. This 3D Secure feature enables the shopper to enter a password to confirm their identity with the card issuer, thus improving the security of Internet payments.

HOW DO I KNOW MY CARD INFORMATION IS SAFE?
Our payment processor, Ayden B.V. is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. Rest assured that your card information is safe when shopping with us.
Shipping & Delivery
Return & Exchange
Payment Methods
Common Questions
Rewards
Contact Us

SHIPPING & DELIVERY

INTERNATIONAL DELIVERY TIMES & COSTS
Select your shipping destination from the list of countries below to display the available options, transit times and charges.


 
*There're circumstances which can influence the transit time of international shipments shipped via Standard Shipping: Customs Clearance delay, Carrier's transport conditions, Bad weather conditions, High volume of mail traffic
IMPORTANT INFORMATION
We ship from our warehouse in Malaysia. Order processing time requires at least 48 hours for shipments to be dispatched. Please note this can take longer during our sale periods and if an item you ordered is out of stock order processing times may be delayed.

Orders are processed Monday - Friday from 9am - 6.00pm GMT+8 (Malaysia Time). Orders placed on Friday, Saturday, Sunday GMT+8 (Malaysia Time) will be processed Monday GMT+8 (Malaysia Time).
SERVICE UPDATE
To speed up the delivery process and avoid any possible delays, please have the below information available when our shipping partner, DHL contacts you to clear your shipment from customs.

Canada
Canada Post has permanently suspended online tracking for all inbound international registered items, the tracking information for standard shipping will only available on origin post website.

Brazil
Orders shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF).

Saudi Arabia
Orders shipped to Saudi Arabia require a copy of your Saudi National ID or valid resident permit (Iqama).

Russia
We are unable to ship orders to Russia by DHL Express due to Russian customs policies.
WRONG SHIPPING ADDRESS
For any changes of shipping address, please contact us here.

We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in "Account" will not reflect in your recently made order.
POST OFFICE BOXES & FREIGHT FORWARDING?
We are unable to deliver to Post Office boxes except the following countries:
• Bahrain
• Qatar
• Saudi Arabia
• United Arab Emirates

We also do not deliver by forwarding service.
DOES HONEYCOLOR SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order. If you wish to send items to multiple locations, you will need to place separate orders for each address.
DO YOU OFFER SAME DAY DELIVERY?
We understand your needs and precious time. However, having our warehouse located in Malaysia, the shortest delivery time for DHL Express is :
• 2-3 working days (Asia countries), and
• 3-4 working days (North America, Europe and Rest of world)

Please note that order processing time is between 9am - 6pm (Monday to Friday, MYT).
FREE SHIPPING
We have an on-going offer which is Free Express Shipping for orders over $100 USD.
We also runs Free Standard Shipping promotions from time to time. To be notified by email, simply sign up our newsletter. Please note that free shipping will be applied to your order at checkout page.
IS MY PACKAGE INSURED?
All items are insured against theft and accidental damage whilst in transit from HONEYCOLOR to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.

Please note that we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered with No Signature Required (NSR).
WHERE IS MY ORDER?
We aim to dispatch all orders within 48 hours (Mon - Fri). Estimated delivery times are to be used as a guide only and commence from the date of dispatch, HONEYCOLOR is not responsible for any delays caused by destination customs clearance processes.

Once your order has been dispatched, you will receive email confirmation of your shipping details with a tracking number. You may also sign in to "My Account" to view and track the status of your order.
TRACING YOUR SHIPMENT
Order dispatched by Standard Shipping (Global Mail) is not immediately traceable, please allow 3 working days for your country local postal service to update the status in their system. Please note that most of the countries local postal services do not provide detailed online tracking information for packages dispatched by Standard Shipping (Global Mail).

To track your order, please sign in to your account here.
CANCEL AN ORDER?
Please contact us immediately if you wish to cancel an order.

In the event if an order has been dispatched, your cancellation will be treated as a RETURN, cancellation fee of 15% will be charged and shipping fee is non-refundable. The refund only will be issued after we received your return order and all return fee will be at customer's expense.
SHIPMENT LOST IN TRANSIT
We guarantee that you will receive what you have paid for. If your order is lost in transit, please contact us here.

We will get in touch with our shipping partners to verify your shipment status and proceed with appropriate actions.
DUTIES & TAXES
Prices on our site are exclude taxes and delivery costs. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties, if accessed, will be billed to recipient by our shipping partners upon delivery. When ordering from HONEYCOLOR, customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and HONEYCOLOR cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.

RETURN & EXCHANGE

ORDER CANCELLATION
Cancelling an order is possible if you contact us within 24 hours from your order date / time.

Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your order total amount and shipping fee is non-refundable.
RETURNS
Should a return be necessary, pack the items securely in the original product packaging, if possible. If you have discarded the original packaging, please pack the items by your own method or contact us for more details, we will guide you through the process.

Please note that we do not accept returns due to dissatisfaction on color preferences or products have been opened for use.

Prior to return, please submit a form here to request a Return Merchandise Authorization (RMA) number. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
EXCHANGES
Exchange is not eligible for items that is not in original condition or have been opened for use.

We allow exchange items if the items are not yet opened for use. Shipping fee for exchange is applicable.

To exchange an item, please submit a form here to request a Return Merchandise Authorization (RMA) number and specify the details of item you require.

Please note that we are only able to offer exchanges of same item. If you wish to exchange your item for an alternative color or style, we suggest that you return it at your own cost for refund and purchase the new item separately. All exchanges are based on stock availability.

FAULTY GOODS
Goods are classified as faulty if they are received in damage condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling are not considered to be faulty.

Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the same item once per order, subject to availability. You will receive a full refund if the item cannot be replaced. Replacement will be shipped via Standard Shipping.

For complaint on faulty items, please contact us here.
RECEIVING A REFUND
Your refund will either be credited to the original payment method.

There will be a 15% cancellation charge and shipping costs are non-refundable for items returned due to:
• Order cancellation for order that has been dispatched
• Shipment return as a result of unclaimed by customer
• Shipment return as a result of wrong shipping information provided by customer

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All refunds will be made in USD and we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.

PAYMENT METHODS

WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, Maestro, Diners, and Discover cards. When selecting this option at checkout, you will be directed to the secure payment site to enter your card information. Once the transaction is complete, you will receive an order confirmation email and then return to HONEYCOLOR.COM.
WHAT CAN I DO WHEN MY PAYMENT IS REFUSED?
Some cross border transactions (international purchase) are refused by the card issuer/bank for security reason. In order to make a purchase with us, you may have to call card issuer/bank to confirm the transaction and then place a new order again.
WHAT IS CVV CODE?
In checkout page, we ask for your credit card certification value (CVV) code for increased security and protection against fraud.

For MasterCard, Maestro, and Visa credit cards, you can find this 3-digit value on the back of your card. For American Express cards, this 4-digit number is found printed on the front of your card.



As required by law, we will never store your credit card CVV code anywhere and it is discarded after transmission in the checkout.
WHAT IS 3D AUTHENTICATION?
During payment checkout, you are asked to provide a password to authenticate your purchase. This 3D Secure feature enables the shopper to enter a password to confirm their identity with the card issuer, thus improving the security of Internet payments.

HOW DO I KNOW MY CARD INFORMATION IS SAFE?
Our payment processor, Ayden B.V. is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. Rest assured that your card information is safe when shopping with us.

COMMON QUESTIONS

WHAT CAN I DO WHEN MY PAYMENT IS REFUSED?
Some cross border transactions (international purchases) are refused by bank for security reason. In order to make a purchase with us, you may need to call your bank to make an exception and then reorder again.
HOW DO I ORDER?
Ordering from HoneyColor.com is simple. If you know what you are looking for, use the links on top navigation bar. You can also search the item key words from the search column located on top left of the page. Once you have found an item, select the quantity you wish to purchase and use the 'ADD TO CART' button. Then, review the items in your shopping cart and click on "PROCEED TO CHECKOUT" to complete your order with payment.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
For your convenience to keep track of your order and also enjoy the reward program we offer, you are required to register an account with us.
ARE YOUR CONTACTS SAFE TO USE?
All of our contact lenses are certified by KGMP, KFDA, ISO 13485 and CE certifications. Brands like Neo Vision, Vassen Color and Geo Magic Color are FDA approved (Please refer to specification under each product). All of the lenses are manufactured by reputable contact lens manufacturers and tested by our product development team. Having said so, it is also important to follow proper wear and care guide, get a regular eye exam for maintaining good eye health. Please refer instructions for use for more details.
WHAT DOES -0.00 PLANO MEANS? DO YOU CARRY HYPEROPIA(+) LENSES ?
Plano (0.00) means non-prescription lenses. We only carry Plano (0.00), Myopia/ Nearsigtedness (-0.75 to -10.00), and Toric/Astigmatism Lenses. At the moment, we do not carry Hyperopia (+) lenses for farsightedness.
WHERE IS MY ORDER?
All orders are generally dispatched within 48 hours (Mon - Fri). Estimated delivery time (ETA) is to be used as a reference only and commense from the shipment date. HONEYCOLOR is not responsible for any delays caused by destination customs.

Once an order is dispatched, we will send shipment confirmation email with tracking number. You may also sign in to "My Account" to view and track the status of your order.
HOW DO I RESET MY PASSWORD?
If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the "Customer Login" page. For security reasons we are unable to send your password via email.
HOW DO I CHANGE SHIPPING ADDRESS OF MY ORDER?
For any changes of shipping address, please contact us here.

We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in "Account" will not reflect in your recently made order.
DO YOU DELIVER TO PO BOX ADDRESS?
We are unable to deliver to Post Office boxes except the following countries:
• Bahrain
• Qatar
• Saudi Arabia
• United Arab Emirates
WHAT PAYMENT METHODS DOES HONEYCOLOR ACCEPT?
We accept Visa, MasterCard, American Express, Maestro, Diners, Discovers and Alipay. When selecting this option at checkout, you will be directed to the secure payment site to enter your card information. Once the transaction is complete, you will receive a order confirmation email and then return to HONEYCOLOR.COM.

Your personal and credit card information will be processed by the latest SSL encryption technology as giving confidence to our customers while shop with us is our priority concern.
HOW DO I CHANGE CURRENCY?
You are currently viewing the INTERNATIONAL version of our website so you will be billed in United States Dollar (USD). If you are a customer whose credit/debit card is not denominated in United States Dollars (USD), the final price will be calculated in accordance with the applicable exchange rate on the day your card company process the transaction.
IS MY PACKAGE INSURED?
All items are insured against theft and accidental damage whilst in transit from HONEYCOLOR to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. Please note that we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered with No Signature Required (NSR).
CAN I ADD ITEMS TO AN EXISTING ORDER?
It is not possible to combine orders or add items to an existing order once payment is submitted. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
HOW DO I RETURN OR EXCHANGE?
You have 15 days to report to us for any issues with your merchandise. The 15 days return policy shall be calculate from the date you receive the merchandise. Learn more information about our Cancellation / Return / Exchange policy here.
WILL I RECEIVE A FULL REFUND FOR CANCELLING AN ORDER?
Your refund will either be issued to the original payment method used to place the order. There will be a 15% cancellation charge and shipping costs are non-refundable for orders that already dispatched with tracking number available. Unless your items are faulty.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All refunds will be made in USD and we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.

REWARD

HOW DOES THE REWARD PROGRAM WORKS?
The total amount of your order (exclude shipping fees) will be used to calculate the amount of points earned. These points will be credited to your account once your order is complete and dispatched. You can sign in to your account to view the total reward points you have.
HOW TO EARN POINTS?

Purchase item from our store:
For every $1.00 USD spent at HONEYCOLOR you will earn 1 reward point. Your reward points will expire in 365 days.
Please note that we reserve the right to make changes to the above rate at any time without prior notice

Write a Product review
Write a review and rate on any product, you will earn 2 reward points for every approved product review. Your Review must meet all of the following conditions:
• Your Reviews must be original and should not duplicate content already published.
• Your Reviews must not less than 10 words.

Share us on Facebook / Instagram
Take a selfie wearing our contact lenses (tell everyone what you wear) or show off your purchase (eg.our product packaging) in a creative way. You will earn 50 reward points for every qualified post. Click for more details
WHAT CAN BE REDEEMED?
Reward points accumulated can be applied on your purchase as a discount. Maximum reward points allowed for a purchase is 100 points or $50 USD.
Each 20 Reward point(s) can be redeemed for $1.00
Each $1.00 spent will earn 1 Reward point(s)
HOW TO REDEEM GIFTS?
We're sorry that there is no gift redemption at the moment. Points can only be used for discount at checkout.
CAN I APPLY ALL MY POINTS IN AN ORDER?
Yes, however, order status will become "Pending" and it will not be processed until you inform us of your order number, please contact us in order to change the order status to "Processing"
WHAT ARE THE OTHER TERMS & CONDITIONS?
• Reward Points are only available to registered HONEYCOLOR members
• Reward Points can only be collected and used with online purchases at HONEYCOLOR
• Reward Points are non-refundable and non-transferable
• Reward Points are non-exchangeable for cash under any circumstances
• Shipping fees is excluded when calculating the amount of points earned
• Reward Points can not be applied together with Discount Coupon at checkout

Please note that we reserve the right to make changes to this policy at any time without prior notice or liability.

For any queries regarding our Reward Program, please contact us here.

CONTACT US

Have questions or comments? Drop us a line and share your thoughts with us!
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