SHIPPING & DELIVERY
1. Is there any shipping option for selection? Where do you ship to?
HoneyColor.com offers 2 shipping methods which are
STANDARD and EXPRESS. We ship to WORLDWIDE.
" We highly recommend EXPRESS Shipping for customers who need faster, accurate, secure, traceable shipping service or by a certain date."
2. I accidentally typed in wrong shipping address during order, can I change?
For any alterations of your order shipping address, please notify us as soon as possible by using our
contact form. Please note that we are unable to redirect your order to another address once it has been dispatched.
3. What is the shipping cost?
For shipping cost of each of the delivery methods, please refer to the chart below:
|
Method
|
Shipping Charges
|
Duration/Delivery time
|
|
Standard Shipping
|
$8.00 USD for the first item,
$1.00 USD for subsequent unit(s)
|
15 working days
|
|
Express Shipping
|
$9.90 USD ~ $27.90 USD
shipping fee will be automatically calculated at checkout
|
4 Working Days
|
4. When will I receive my order? How long is the shipping going to take?
Please refer to the chart below for estimated delivery time to each of the area(s)/zone(s):
|
Area(s)/Zone(s)
|
Standard Shipping
Duration/Delivery time
|
Express Shipping
Duration/Delivery time
|
|
North America
(USA & Canada)
|
8 working days
|
4 Working Days
|
|
South America
(Brazil, Argentina, Uruguay, Chile, Paraguay)
|
15 working days
|
5 Working Days
|
|
European Countries
(UK, Germany, France, Italy, Netherlands, Ireland, Poland, Switzerland, Belgium, Sweden, Denmark, Norway, Finland, Spain, Portugal, Russia & ...)
|
15 working days
|
4 Working Days
|
|
Asia Countries
(China, Japan, South Korea, Taiwan, Hong Kong, Macau, Arab countries &...)
|
8 working days
|
3 ~ 4 Working Days
|
|
Asean Countries
(Singapore, Philipines, Indonesia, Brunei Darussalam &...)
|
8 working days
|
2 Working Days
|
|
Australia & New Zealand
|
8 working days
|
3 Working Days
|
|
Israel
|
Not Available
|
4 Working Days
|
|
Mexico & Ukraine
|
30 Working Days
|
Not Available
|
**Delivery time should be calculated from your order ship out date instead of from your order date
5. Which shipping service do you recommend?
There are risks that order shipped by Standard Shipping might lost or stuck in customs depending on the efficiency of your local postal service, please choose "Express Shipping" to make your shopping experience as worry-free as possible.
6. When will my order ship? Is there a tracking number?
Most purchases are dispatched from our warehouse in Malaysia after 48 hours processing time. You will receive a shipment confirmation email with your package tracking number within 4 working days from your purchase date. Please note that during sale periods there may be a slight delay in getting the shipment confirmation email. All orders are processed rapidly in a timely manner ensuring the shipments arrive on schedule.
7. Why can't I track my order? There is no record?
Order shipped by Standard Shipping is not immediate traceable, please allow 5-7 working days for your country local postal service to update in their tracking system. Please note that most of the countries local postal services do not provide detailed online tracking information for packages shipped via Standard Shipping, also known as Registered Mail.
8. What if my order hasn't arrived in the estimated time?
Please note that the delivery time we provided is approximate or estimated. Actual delivery time of STANDARD Shipping is still subject to technical error of your country local postal services, slow customs clearance process during period of heavy mail traffic, location of address, transport conditions, for instance, weather, or otherwise.
9. Important notice on Customs fees, duties or taxes.
Our prices do not include Customs fees, duties or taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by our courier services upon delivery.
10. Package left unclaimed or Invalid shipping address
Based on our policy, if your package return to us with the reason of:
• Addressee not found
• Package left unclaimed
• Invalid shipping address
We will cancel and reimburse (exclude shipping fee) your order upon receiving of the return package.
