General Questions
- Can an individual with perfect vision wear cosmetic contact lenses?
- Yes, plano or non-powered (0.00) cosmetic contact lenses are available for those who do not need visual correction. However, we strongly recommend you to go for an eye examination by your eye care practitioner to verify proper fit and suitability of the contact lens wearing before you purchase
- Do you happen to have toric contact lenses in stock?
- Currently, Honeycolor.com does not carry any toric cosmetic contact lenses for astigmatism.
- What if I have a strong prescription?
- Full range of prescription for cosmetic contact lenses is available to be chosen in Honeycolor.com, ranging from -0.00D to -10.00D. Please constantly refer to us for the current stock that we have.
- Are these cosmetic contact lenses safe to wear?
- Yes, our lenses are safe to use if you have your lenses properly fitted and follow proper lens care procedures. Please remember that these lenses are for cosmetic purpose and should not be worn in excess of the recommended wearing schedule of not more than 8 hours per day.
- How do I choose cosmetic contact lenses?
- One should choose them based on color that is suitable and seemly to own complexion, hair color, make-up and clothing that you are wearing.
- How do I care for my contact lenses?
- Please click here for more information on caring of contact lenses.
- What is the maximum hours i can wear cosmetic contact lenses in a day?
- Unlike conventional lenses, these "cosmetic" contact lenses are advised not to wear more than 8 hours per day.
- Why my vision becomes blur when I wear cosmetic contact lenses?
- First time wearer might experience blur in vision due to reduced amount of light that enter your eyes. However, this is normal and you will slowly adapt to the changes after several times of wearing. Please consult your eye care practitioner for a beginner suggested wearing schedule.
- I can't login to my account, what should I do?
- Clear your browser cookies and then restart it. If the problem still exist, please contact us
- What are the benefits of registering an account?
- Benefits are: (1)proceed through checkout faster when making a purchase, (2)check and track your orders, view past orders, (3)amend your account details, (4)accumulate reward points for gift and voucher redemption, (5)store multiple addresses (for shipping to your family members, friends and your loved ones!
- What can I do if I forget my password?
- Simply click on the 'Forgot your password?' at member sign in page. You will be directed to a page in which you need to enter the email address you registered your account with. Once this is done, click on the 'Submit' button and an email containing your new password and an activation link will be sent to you. When you receive this email, click on the activation link to activate your new password. You can then sign in to your account and change your password to something that easy to remember by clicking on 'Change Password'.
- How do I change my personal details?
- You can change some of your account details at any time. To do so, please sign in to your account and click on 'Edit' under your account profile.
- Can I track my order status via my account?
- Yes, you can check on the status of your order(s) by sign in to your account and click on the 'View Order' link. You will then be directed to a page which contains your order information including its current status.
- How do I place an order?
- Simply add any item(s) that you are interested to purchase into your "shopping cart". Then, continue to checkout and complete the payment.
- What payment methods are available?
- For payment related information, please visit Payment Info
- Do you accept concealed cash?
- Sorry, we do not accept concealed cash.
- How secure are my credit card details?
- Credit card transactions are processed by Paypal secure payment gateway. Your information are collected using the industry standard encryption protocol known as Secure Socket Layer (SSL) secure server, this safeguard your data.
- Can I view the price of items in a different currency?
- Yes, just look for the currency tab at the right side bar. There are only 2 currencies available at the moment which are US dollars and Euro.
- Can I cancel my order?
- Yes, please notify us as soon as possible before we dispatch your order. If an order has been processed and packed, a cancellation fee of 10% of total amount will be incurred. In the event if order has been dispatched, the cancellation will have to be treated as a Return, shipping fee is non-refundable and all return fee will be at customers expense.
- Can I change the shipping address of my order?
- Yes, please notify us as soon as possible before we dispatch your order.
- What shipping methods are available?
- There are two (2) shipping methods available which are Standard Shipping and Express Shipping. Please choose "Express Shipping" to make your shopping experience as worry-free as possible. Click here for more details.
- How soon will you dispatch my order and how long will it take to receive it?
- Items in stock normally ship within 48 hours but delivery time vary according to the shipping method of your choice, please click here for the estimated delivery time of each different shipping methods.
- I still have not received my order, what should I do?
- Order dispatched by standard shipping might experience a slightly delay during peak season, you can email us for assistance at support@honeycolor.com
- My order shipped by "Standard Shipping" is not delivered after 30 days, what should I do?
- HoneyColor.com is not responsible for any lost or stolen packages due to the error of your local postal service. However, we will assist in investigation to find your package. There are risks that order shipped by Standard Shipping might lost or stuck in customs depending on the efficiency of your local postal service, please choose "Express Shipping" to make your shopping experience as worry-free as possible.
- How do I track my order?
- Detailed explanation on how to track your order will be included in the shipping confirmation email.
- Why my order is still processing and not receiving shipment confirmation email?
- Please note that during sale periods there may be a slight delay in getting the shipment notification email. All orders are processed rapidly in a timely manner ensuring the shipments arrive on schedule. There is also possibility that you missed or failed to receive our email, so be sure you check your spam/junk folder and it's important that you register as member and must be logged in to complete a purchase.
- What can I do if I have received a faulty/damaged product?
- Please click here for more information and instruction for return.
- If I am not satisfied with the item I purchased, can I return it for an exchange for something else?
- Sorry, we do not accept exchange of items that are unsatisfactory for any reason.
Account Management
Ordering and Delivery Information
Returns/Refunds
| For any questions that are not found here, please contact us by emailing to support@honeycolor.com |
